3/10/2022 – Current

Sales/Returns

All Sales Are Final.

Volti Audio does not accept returns of product for any reason.

 

Payments/Refunds

Volti Audio does NOT offer refunds for any reason.

Most of the sales made here at Volti Audio start with a written invoice, quote, or work agreement, which is a document crafted with input from both Volti Audio and the customer, with a final draft of the document agreed to by the customer in the form of either signing the document and/or a deposit payment or payment in full.

Each invoice, quote, or work Agreement sent to our customers has the following note explaining where to find this webpage so you can view our policies:

“Please review our written policies before sending any money to Volti Audio. Written policies can be viewed here – www.voltiaudio.com/policies.shtml”

When you make a payment of any amount to Volti Audio, to be applied to an invoice, quote, or work agreement, not only are you agreeing to the details written in the invoice, quote, or work agreement, your payment indicates your acceptance of our written policies, as noted where it states:

“Your payment in part or full indicates your acceptance of the written policies of Volti Audio regarding this transaction”

Furthermore, any deposit or payment made at any time is non-refundable.  We understand this is a strict policy, but we feel it is necessary to have this policy for our small company and for the way we operate our business – direct sales, with little to no markup on our products.  The other side of this strict policy requires us to be mindful of how we sell our products to our customers.  We do not use pushy sales tactics or pricing gimmicks to entice you to buy, perhaps before you are ready.  The simple message is this, we want you to make a careful and firm decision about buying our products before you send us any money.

Payment in full is expected before any products are shipped.

 

Production Time and Delivery

All production times and shipping timelines are ESTIMATED and may very well be considerably longer or shorter than estimated.  Good communication is the key here.  If you’re wondering when your order will be ready, just send me and email or give me a call and I’ll let you know how things are looking.

 

Warranty

Volti Audio passes on to our customers, all manufacturers warranties provided to us by our distributors or manufacturers directly. 

All Volti Audio products are warrantied by Volti Audio for one year from purchase, with exceptions related to wood shrinking, swelling, checking, etc… as explained below.  This is the official written warranty of Volti Audio.  However, Volti Audio is really Greg Roberts, and I am always willing to help my customers out with any issues you have with your speakers regardless of how long you’ve owned them.  Just call or email and I’ll be there.  Fact is, since there are so few problems with our speakers it is highly unlikely you will ever need to consider the warranty; officially or otherwise.

Volti Audio speakers are built to a very high level of quality, using high grade plywoods, hardwoods, wood veneers, glues, and lacquer finishes as well as the highest standards of workmanship in every step of the manufacturing.  Our goal is to build a ‘100-year’ product – that is how we approach our craft, and it is the basis for our material choices.  However, due to the wide range of conditions around the world that our products may be subject to, including temperature and humidity extremes and direct exposure to the sun and heat sources, and because these conditions are beyond our control, we will not be held responsible for the natural and normal propensity of wood to move, shrink, expand, check, crack, raise the grain, etc…  This policy is not implemented because we have problems with our wooden parts/cabinets, because generally we do not have problems with our wooden parts/cabinets.  This policy is here because some people will always – as examples – put a speaker cabinet in front of a South facing window, or inches away from a hot steam radiator, or in an unconditioned home in a hot, dry climate, or in an unconditioned home in a hot, damp climate- and conditions like those are detrimental to even the very best wood products ever built and beyond the control of the maker.

Under no circumstances will Volti Audio be responsible for repairing, or assuming the cost of repairing broken grill pins.

 

Limitation of Liability

Volti Audio shall not be liable in contract tort or otherwise for loss or damage however caused and suffered arising out of or in connection with defects in goods supplied other than the replacement or repair or refund of the goods involved.

 

Privacy

Volti Audio will not sell or use your contact information or correspondence with us without us obtaining prior written consent from you.  One exception to this rule – when you send an email to Volti Audio, we may automatically sign you up to receive the Volti Audio email newsletter, which you can very easily unsubscribe from the first time you receive it if you wish.

 

Delivery Period

The delivery date of products or custom work will be stated in the Quote, Work Agreement, or Invoice, and if not, the delivery time will be determined by what has been discussed through correspondence between Volti Audio and the Buyer.

 

Veneer Allowances

Sometimes in a Quote, Work Agreement, or Invoice, there is an allowance for veneer cost to be used for the project. The allowance is a maximum amount not to be exceeded without extra costs being charged. No refunds will be made for veneer costs that are less than the maximum veneer allowance amount.

 

Veneer Variations

Volti Audio uses real wood veneer on our speaker cabinets.  We buy each species of wood veneer in small batches from our suppliers, and the grain pattern, color, and grade of the wood veneers will vary from batch to batch. The veneer photos and veneered speaker photos used in this website are meant only to be representative of the species of veneer that you select. Actual color, grain pattern and other appearance characteristics of the veneer applied to your Volti Audio speakers will vary within each veneer species and may or may not look like photos of other veneered Volti Audio speakers.

 

Wood Finish

It is our preference to use real wood veneers on our speaker cabinets, and our goal is for our customers to immediately recognize that their speakers are finished with real wood from real trees when they walk up to, and touch their speaker cabinets.  We ‘celebrate’ natural variations and imperfections in the wood as part of the way we finish our speakers.  Examples of the types of variations and imperfections you may see in the wood finish of your speakers includes wood checking, small knots, texture from the grain, etc…

Typically we use a clear satin lacquer finish over the wood veneer of our speakers.  Our preference is to NOT have a thick, smooth coating of lacquer.  Instead, we prefer to use many lighter coats of lacquer that sink into the grain texture of the wood, and we feel this does a better job of showing off the real wood veneer used on our speakers.

 

Subject To Change

The design, specifications, and pricing of all Volti Audio products are subject to change at any time and without notice.

Please refer to the quote, invoice, or work agreement for details of your particular order.

END

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

​

12/20/2020 – 3/10/2022

Sales/Returns

All Sales Are Final.

Volti Audio does not accept returns of product for any reason.

 

Payments/Refunds

Volti Audio does NOT offer refunds for any reason.

Most of the sales made here at Volti Audio start with a written invoice, quote, or work agreement, which is a document crafted with input from both Volti Audio and the customer, with a final draft of the document agreed to by the customer in the form of either signing the document and/or a deposit payment or payment in full.

Each invoice, quote, or work Agreement sent to our customers has the following note explaining where to find this webpage so you can view our policies:

“Please review our written policies before sending any money to Volti Audio. Written policies can be viewed here – www.voltiaudio.com/policies.shtml”

When you make a payment of any amount to Volti Audio, to be applied to an invoice, quote, or work agreement, not only are you agreeing to the details written in the invoice, quote, or work agreement, your payment indicates your acceptance of our written policies, as noted where it states:

“Your payment in part or full indicates your acceptance of the written policies of Volti Audio regarding this transaction”

Furthermore, any deposit or payment made at any time is non-refundable.  We understand this is a strict policy, but we feel it is necessary to have this policy for our small company and for the way we operate our business – direct sales, with little to no markup on our products.  The other side of this strict policy requires us to be mindful of how we sell our products to our customers.  We do not use pushy sales tactics or pricing gimmicks to entice you to buy, perhaps before you are ready.  The simple message is this, we want you to make a careful and firm decision about buying our products before you send us any money.

Payment in full is expected before any products are shipped.

 

Warranty

Volti Audio passes on to our customers, all manufacturers warranties provided to us by our distributors or manufacturers directly. In addition, all Volti Audio products are warrantied for one year from purchase, with exceptions related to wood shrinking, swelling, checking, etc… as explained below.

Volti Audio speakers are built to a very high level of quality, using high grade plywoods, hardwoods, wood veneers, glues, and lacquer finishes as well as the highest standards of workmanship in every step of the manufacturing.  Our goal is to build a ‘100-year’ product – that is how we approach our craft, and it is the basis for our material choices.  However, due to the wide range of conditions around the world that our products may be subject to, including temperature and humidity extremes and direct exposure to the sun and heat sources, and because these conditions are beyond our control, we will not be held responsible for the natural and normal propensity of wood to move, shrink, expand, check, crack, raise the grain, etc…  This policy is not implemented because we have problems with our wooden parts/cabinets, because generally we do not have problems with our wooden parts/cabinets.  This policy is here because some people will always – as examples – put a speaker cabinet in front of a South facing window, or inches away from a hot steam radiator, or in an unconditioned home in a hot, dry climate, or in an unconditioned home in a hot, damp climate- and conditions like those are detrimental to even the very best wood products ever built and beyond the control of the maker.

 

Our speakers are built with Baltic Birch plywood.  The normal course of finishing our speakers is to cover the plywood cabinets with a wood veneer and then apply a clear lacquer finish over the veneer.  However, to help our customers save money, we may offer some of our speaker models to our customers without the wood veneer, and we simply apply a finish to the plywood cabinet.  There are certain limitations to finishing Baltic Birch plywood and the level of finish quality is not as good as it would be if we spent the money to apply a wood veneer.  These limitations are discussed in depth in a document that is sent to customers who order speakers with finished Baltic Birch plywood cabinets.  The intent of this document is to clearly disclose the limitations as normal and usual for finishing Baltic Birch plywood.  We ask you to agree to accept these limitations in return for the cost savings that go along with this option.

 

Under no circumstances will Volti Audio be responsible for repairing, or assuming the cost of repairing broken grill pins.

 

Limitation of Liability

Volti Audio shall not be liable in contract tort or otherwise for loss or damage however caused and suffered arising out of or in connection with defects in goods supplied other than the replacement or repair or refund of the goods involved.

 

Privacy

Volti Audio will not sell or use your contact information or correspondence with us without us obtaining prior written consent from you.  One exception to this rule – when you send an email to Volti Audio, we may automatically sign you up to receive the Volti Audio email newsletter, which you can very easily unsubscribe from the first time you receive it if you wish.

 

Delivery Period

The delivery date of products or custom work will be stated in the Quote, Work Agreement, or Invoice, and if not, the delivery time will be determined by what has been discussed through correspondence between Volti Audio and the Buyer.

 

Veneer Allowances

Sometimes in a Quote, Work Agreement, or Invoice, there is an allowance for veneer cost to be used for the project. The allowance is a maximum amount not to be exceeded without extra costs being charged. No refunds will be made for veneer costs that are less than the maximum veneer allowance amount.

 

Veneer Variations

Volti Audio uses real wood veneer on our speaker cabinets.  We buy each species of wood veneer in small batches from our suppliers, and the grain pattern, color, and grade of the wood veneers will vary from batch to batch. The veneer photos and veneered speaker photos used in this website are meant only to be representative of the species of veneer that you select. Actual color, grain pattern and other appearance characteristics of the veneer applied to your Volti Audio speakers will vary within each veneer species and may or may not look like photos of other veneered Volti Audio speakers.

 

Wood Finish

It is our preference to use real wood veneers on our speaker cabinets, and our goal is for our customers to immediately recognize that their speakers are finished with real wood from real trees when they walk up to, and touch their speaker cabinets.  We ‘celebrate’ natural variations and imperfections in the wood as part of the way we finish our speakers.  Examples of the types of variations and imperfections you may see in the wood finish of your speakers includes wood checking, small knots, texture from the grain, etc…

Typically we use a clear satin lacquer finish over the wood veneer of our speakers.  Our preference is to NOT have a thick, smooth coating of lacquer.  Instead, we prefer to use many lighter coats of lacquer that sink into the grain texture of the wood, and we feel this does a better job of showing off the real wood veneer used on our speakers.

 

Subject To Change

The design, specifications, and pricing of all Volti Audio products are subject to change at any time and without notice.

Please refer to the quote, invoice, or work agreement for details of your particular order.

END

 

 

 

 

 

 

 

 

 

 

 

 

 

8/11/2020 – 12/20/2020

Sales/Returns

All Sales Are Final.

 

Pricing and Payments

Pricing is subject to change without notice and may be different than shown on our webpages.

Most of the sales made here at Volti Audio start with a written “Quote” or “Invoice” that is sent to the customer via email for review.

Deposits made are non-refundable.

A deposit made on an invoice or Quote is considered to be an acceptace of the terms written in the invoice or quote.

Payment in full is expected before the products are packaged for shipping, or ordered from distributors. Once payment has been made, no refunds will be issued to the customer.

 

Agreement of Policies

Each Quote, Work Agreement, or Invoice sent to our customers has the following note explaining where to find this webpage so you can view our policies:

“Please review our written policies before sending any money to Volti Audio. Written policies can be viewed here – www.voltiaudio.com/policies.shtml”

When you make a payment to Volti Audio, in part or in full, based on a Quote, Work Agreement, or Invoice, that payment indicates your acceptance of our written policies, as noted where it states:

“Your payment in part or full indicates your acceptance of the written policies of Volti Audio regarding this transaction”

 

Warranty

Volti Audio passes on to our customers, all manufacturers warranties provided to us by our distributors or manufacturers directly. In addition, all Volti Audio products are warranteed for one year from purchase, with exceptions related to wood shrinking, swelling, checking, etc…

Volti Audio speakers are built to a very high level of quality, using high grade plywoods, hardwoods, wood veneers, glues, and lacquer finishes as well as the highest standards of workmanship in every step of the manufacturing.  Our goal is to build a ‘100-year’ product – that is how we approach our craft, and it is the basis for our material choices.  However, due to the wide range of conditions around the world that our products may be subject to, including temperature and humidity extremes and direct exposure to the sun and heat sources, and because these conditions are beyond our control, we will not be held responsible for the natural and normal propensity of wood to move, shrink, expand, check, crack, raise the grain, etc…  This policy is not implemented because we have problems with our cabinets.  Generally we do not have problems with our cabinets.  This policy is here because some people will always put speakers in front of a South facing window, or inches away from a hot steam radiator, or in an unconditioned home in a hot, dry climate, or in an unconditioned home in a hot, damp climate (as examples) – and conditions like those are detrimental to even the very best wood products ever built and beyond the control of the maker.

Our speakers are built with Baltic Birch plywood.  The normal course of finishing our speakers is to cover the plywood cabinets with a wood veneer and then apply a clear lacquer finish over the veneer.  However, to help our customers save money, we offer some of our speaker models to our customers without the wood veneer, and we simply apply a finish to the plywood cabinet.  There are certain limitations to finishing Baltic Birch plywood and the level of finish quality is not as good as it would be if we spent the money to apply a wood veneer.  These limitations are discussed in depth in a document that is sent to customers who order speakers with finished Baltic Birch plywood cabinets.  The intent of this document is to clearly disclose the limitations as normal and usual for finishing Baltic Birch plywood.  We ask you to agree to accept these limitations in return for the cost savings that go along with this option.

Under no circumstances will Volti Audio be responsible for repairing, or assuming the cost of repairing broken grill pins.

 

Limitation of Liability

Volti Audio shall not be liable in contract tort or otherwise for loss or damage however caused and suffered arising out of or in connection with defects in goods supplied other than the replacement or repair or refund of the goods involved.

 

Privacy

Volti Audio will not sell or use your contact information or correspondence with us without us obtaining prior written consent from you.

 

Delivery Period

The delivery date of products or custom work will be stated in the Quote, Work Agreement, or Invoice, and if not, the delivery time will be determined by what has been discussed through correspondence between Volti Audio and the Buyer.

 

Veneer Allowances

Sometimes in a Quote, Work Agreement, or Invoice, there is an allowance for veneer cost to be used for the project. The allowance is a maximum amount not to be exceeded without extra costs being charged. No refunds will be made for veneer costs that are less than the maximum veneer allowance amount.

 

Veneer Variations

Volti Audio uses real wood veneer on our speaker cabinets.  We buy each species of wood veneer in small batches from our suppliers, and the grain pattern, color, and grade of the wood veneers will vary from batch to batch. The veneer photos and veneered speaker photos used in this website are meant only to be representative of the species of veneer that you select. Actual color, grain pattern and other appearance characteristics of the veneer applied to your Volti Audio speakers will vary within each veneer species and may or may not look like photos of other veneered Volti Audio speakers.

END

 

 

 

 

 

 

 

 

 

 

6/24/2019 – 8/11/2020

Sales/Returns

All Sales Are Final.

 

Pricing and Payments

Pricing is subject to change without notice and may be different than shown on our webpages.

Most of the sales made here at Volti Audio start with a written “Quote” or “Invoice” that is sent to the customer via email for review.

Deposits made are non-refundable.

A deposit made on an invoice or Quote is considered to be an acceptace of the terms written in the invoice or quote.

Payment in full is expected before the products are packaged for shipping, or ordered from distributors. Once payment has been made, no refunds will be issued to the customer.

 

Agreement of Policies

Each Quote, Work Agreement, or Invoice sent to our customers has the following note explaining where to find this webpage so you can view our policies:

“Please review our written policies before sending any money to Volti Audio. Written policies can be viewed here – www.voltiaudio.com/policies.shtml”

When you make a payment to Volti Audio, in part or in full, based on a Quote, Work Agreement, or Invoice, that payment indicates your acceptance of our written policies, as noted where it states:

“Your payment in part or full indicates your acceptance of the written policies of Volti Audio regarding this transaction”

 

Warranty

Volti Audio passes on to our customers, all manufacturers warranties provided to us by our distributors or manufacturers directly. In addition, all Volti Audio products are warranteed for one year from purchase, with exceptions related to wood shrinking, swelling, checking, etc…

Volti Audio speakers are built to a very high level of quality, using high grade plywoods, hardwoods, wood veneers, glues, and lacquer finishes as well as the highest standards of workmanship in every step of the manufacturing.  Our goal is to build a ‘100-year’ product – that is how we approach our craft, and it is the basis for our material choices.  However, due to the wide range of conditions around the world that our products may be subject to, including temperature and humidity extremes and direct exposure to the sun and heat sources, and because these conditions are beyond our control, we will not be held responsible for the natural and normal propensity of wood to move, shrink, expand, check, crack, raise the grain, etc…  This policy is not implemented because we have problems with our cabinets.  Generally we do not have problems with our cabinets.  This policy is here because some people will always put speakers in front of a South facing window, or inches away from a hot steam radiator, or in an unconditioned home in a hot, dry climate, or in an unconditioned home in a hot, damp climate (as examples) – and conditions like those are detrimental to even the very best wood products ever built and beyond the control of the maker.

Our speakers are built with Baltic Birch plywood.  The normal course of finishing our speakers is to cover the plywood cabinets with a wood veneer and then apply a clear lacquer finish over the veneer.  However, to help our customers save money, we offer some of our speaker models to our customers without the wood veneer, and we simply apply a finish to the plywood cabinet.  There are certain limitations to finishing Baltic Birch plywood and the level of finish quality is not as good as it would be if we spent the money to apply a wood veneer.  These limitations are discussed in depth in a document that is sent to customers who order speakers with finished Baltic Birch plywood cabinets.  The intent of this document is to clearly disclose the limitations as normal and usual for finishing Baltic Birch plywood.  We ask you to agree to accept these limitations in return for the cost savings that go along with this option.

Under no circumstances will Volti Audio be responsible for repairing, or assuming the cost of repairing broken grill pins.

 

Limitation of Liability

Volti Audio shall not be liable in contract tort or otherwise for loss or damage however caused and suffered arising out of or in connection with defects in goods supplied other than the replacement or repair or refund of the goods involved.

 

Privacy

Volti Audio will not sell or use your contact information or correspondence with us without us obtaining prior written consent from you.

 

Delivery Period

The delivery date of products or custom work will be stated in the Quote, Work Agreement, or Invoice, and if not, the delivery time will be determined by what has been discussed through correspondence between Volti Audio and the Buyer.

 

Veneer Allowances

Sometimes in a Quote, Work Agreement, or Invoice, there is an allowance for veneer cost to be used for the project. The allowance is a maximum amount not to be exceeded without extra costs being charged. No refunds will be made for veneer costs that are less than the maximum veneer allowance amount.

 

Returning Speakers

Generally, Volti Audio does not take speakers back for any reason.

However, in rare cases, we may agree to offer a time period for the buyer to demo new speakers and return them for a full refund if not satisfied. Whether or not this offer is made to the buyer is determined solely at the discretion of Volti Audio, and will only be valid if the agreement is in writing as part of the Invoice used for the sale of the speakers/system at the time of purchase.

END

 

 

 

 

 

 

 

 

 

 

10/4/2017 – 6/24/2019

Sales/Returns

All Sales Are Final.

Pricing and Payments

Pricing is subject to change without notice and may be different than shown on our webpages.

Most of the sales made here at Volti Audio start with a written “Quote” or “Invoice” that is sent to the customer via email for review.

Deposits made are non-refundable.

A deposit made on an invoice or Quote is considered to be an acceptace of the terms written in the invoice or quote.

Payment in full is expected before the products are packaged for shipping, or ordered from distributors. Once payment has been made, no refunds will be issued to the customer.

 

Agreement of Policies

Each Quote, Work Agreement, or Invoice sent to our customers has the following note explaining where to find this webpage so you can view our policies:

“Please review our written policies before sending any money to Volti Audio. Written policies can be viewed here – www.voltiaudio.com/policies.shtml”

When you make a payment to Volti Audio, in part or in full, based on a Quote, Work Agreement, or Invoice, that payment indicates your acceptance of our written policies, as noted where it states:

“Your payment in part or full indicates your acceptance of the written policies of Volti Audio regarding this transaction”

Warranty

Volti Audio passes on to our customers, all manufacturers warranties provided to us by our distributors or manufacturers directly. In addition, all Volti Audio custom products are warranteed for one year from purchase, with exceptions related to wood shrinking, swelling, checking, etc… Because of conditions beyond our control, we cannot be responsible for what happens to the products made with wood once they leave our facility. However, at our discretion, we may repair or replace wood items.

Speakers that are sold with a “Base Model Finish” require that the customer read a disclaimer document that describes the cosmetic limitations of finishing Baltic Birch Plywood.  This document will be sent to you and when you reply back stating that you have read the document, you are then agreeing to accept the limitations of this type of finish as normal and usual.

Under no circumstances will Volti Audio be responsible for repairing, or assuming the cost of repairing broken grill pins.

Limitation of Liability

Volti Audio shall not be liable in contract tort or otherwise for loss or damage however caused and suffered arising out of or in connection with defects in goods supplied other than the replacement or repair or refund of the goods involved.

Privacy

Volti Audio will not sell or use your contact information or correspondence with us without us obtaining prior written consent from you.

Delivery Period

The delivery date of products or custom work will be stated in the Quote, Work Agreement, or Invoice, and if not, the delivery time will be determined by what has been discussed through correspondence between Volti Audio and the Buyer.

Veneer Allowances

Sometimes in a Quote, Work Agreement, or Invoice, there is an allowance for veneer cost to be used for the project. The allowance is a maximum amount not to be exceeded without extra costs being charged. No refunds will be made for veneer costs that are less than the maximum veneer allowance amount.

Crossover Boards

Some of the Volti Audio crossovers are offered in various species of wood bases, one or more of which may be in stock at any particular time. We will offer the in-stock species of wood first, and if the Buyer wishes to have something different than what is in stock, Volti Audio reserves the right to charge an extra cost to make the crossovers with different wood bases.

Returning Speakers

Generally, Volti Audio does not take speakers back for any reason.

However, in rare cases, we may agree to offer a time period for the buyer to demo new speakers and return them for a full refund if not satisfied. Whether or not this offer is made to the buyer is determined solely at the discretion of Volti Audio, and will only be valid if the agreement is in writing as part of the Invoice used for the sale of the speakers/system at the time of purchase.

END

 

 

 

 

3/23/2013 – 10/4/2017

Sales/Returns

All Sales Are Final.

Pricing and Payments

Pricing is subject to change without notice and may be different than shown on our webpages.

Most of the sales made here at Volti Audio start with a written “Quote” or “Invoice” that is sent to the customer via email for review. Payment in full is expected before the products are packaged for shipping, or ordered from distributors. Once payment has been made, no refunds will be issued to the customer.

Custom work is often written up in a “Work Agreement”, and the payment for this work is often broken up into different parts, such as initial deposit, interim payments, and final payment. All payments made as deposits, interim payments, or final payments are non-refundable unless otherwise written.

Agreement of Policies

Each Quote, Work Agreement, or Invoice sent to our customers has the following note explaining where to find this webpage so you can view our policies:

“Please review our written policies before sending any money to Volti Audio. Written policies can be viewed here – www.voltiaudio.com/policies.shtml”

When you make a payment to Volti Audio, in part or in full, based on a Quote, Work Agreement, or Invoice, that payment indicates your acceptance of our written policies, as noted where it states:

“Your payment in part or full indicates your acceptance of the written policies of Volti Audio regarding this transaction”

Warranty

Volti Audio passes on to our customers, all manufacturers warranties provided to us by our distributors or manufacturers directly. In addition, all Volti Audio custom products are warranteed for one year from purchase, with exceptions related to wood shrinking, swelling, checking, etc… Because of conditions beyond our control, we cannot be responsible for what happens to the products made with wood once they leave our facility. However, at our discretion, we may repair or replace wood items.

Limitation of Liability

Volti Audio shall not be liable in contract tort or otherwise for loss or damage however caused and suffered arising out of or in connection with defects in goods supplied other than the replacement or repair or refund of the goods involved.

Privacy

Volti Audio will not sell or use your contact information or correspondence with us without us obtaining prior written consent from you.

Delivery Period

The delivery date of products or custom work will be stated in the Quote, Work Agreement, or Invoice, and if not, the delivery time will be determined by what has been discussed through correspondence between Volti Audio and the Buyer.

Veneer Allowances

Sometimes in a Quote, Work Agreement, or Invoice, there is an allowance for veneer cost to be used for the project. The allowance is a maximum amount not to be exceeded without extra costs being charged. No refunds will be made for veneer costs that are less than the maximum veneer allowance amount.

Crossover Boards

Some of the Volti Audio crossovers are offered in various species of wood bases, one or more of which may be in stock at any particular time. We will offer the in-stock species of wood first, and if the Buyer wishes to have something different than what is in stock, Volti Audio reserves the right to charge an extra cost to make the crossovers with different wood bases.

Returning Speakers

Generally, Volti Audio does not take speakers back for any reason.

However, in rare cases, we may agree to offer a time period for the buyer to demo new speakers and return them for a full refund if not satisfied. Whether or not this offer is made to the buyer is determined solely at the discretion of Volti Audio, and will only be valid if the agreement is in writing as part of the Invoice used for the sale of the speakers/system at the time of purchase.

 

 

 

 

 

 

 

 

Previous Policies in effect 5/20/2012 – 3/23/2013

Volti Audio – Klipsch Upgrades Policies

The most current version of our policies will be at the top of this page and dated with a start date. Older versions of the policies will remain on this page for reference, located by scrolling down lower on this page, and they will have a date range of when the policies were in place.

5/20/2012 – Current

Sales/Returns
All Sales Are Final.

Pricing and Payments
Pricing is subject to change without notice and may be different than shown on our webpages.

Most of the sales made here at Volti Audio start with a written “Quote” or “Invoice” that is sent to the customer via email for review. Payment in full is expected before the products are packaged for shipping, or ordered from distributors. Once payment has been made, no refunds will be issued to the customer.

Custom work is often written up in a “Work Agreement”, and the payment for this work is often broken up into different parts, such as initial deposit, interim payments, and final payment. All payments made as deposits, interim payments, or final payments are non-refundable unless otherwise written.

Agreement of Policies
Each Quote, Work Agreement, or Invoice sent to our customers has the following note explaining where to find this webpage so you can view our policies:

“Please review our written policies before sending any money to Volti Audio. Written policies can be viewed here – www.voltiaudio.com/policies.shtml”

When you make a payment to Volti Audio, in part or in full, based on a Quote, Work Agreement, or Invoice, that payment indicates your acceptance of our written policies, as noted where it states:

“Your payment in part or full indicates your acceptance of the written policies of Volti Audio regarding this transaction”

Shipping
Volti Audio uses many different companies for shipping products. We usually use Fedex Ground or Fedex Home Delivery for products shipped in the U.S.A. and Canada. Shipping overseas is usually done by the U.S. Postal Service, Express or Priority Service. Shipping costs and type of shipping service will be indicated on your Quote, Work Agreement, or Invoice. If you require more information about the type of shipping we are using, or if you have a special request regarding the shipping, please let us know.
Shipping Damage and Insurance

We always cover the contents of our packages with full coverage insurance, when available. When you receive a package from Volti Audio, please inspect it carefully for damage. To make a claim against the shipper for damages, we must prove that the package was damaged during shipping. So it is important for you to inspect the package and if it is damaged, and the contents are damaged, keep the packaging for future reference and please notify Volti Audio of the damaged items immediately.

If an item is damaged during shipping, we will either replace the item or repair the item, the choice to be decided at our discretion. If we determine that an item is to be replaced, we will ask that you return the item to us and a replacement will be shipped to you as soon as possible. At our discretion, in some cases, we may send a replacement part to you before we receive the damaged parts back from you. If we determine that an item should be repaired, we will ask that you return the item to us and we will repair it and send it back to you as soon as possible. In the case of custom-made items, we will almost always require that the items be repaired. We apologize for any incovenience and delay this causes our customers.
International Orders

Volti Audio will always disclose the full value of merchandise purchased on Customs Forms. We do not collect any import taxes and or duties that your government might impose on products shipped from the United States. Please verify (in advance) what these duties might entail and make the appropriate arrangements with your local government.
Addresses

Volti Audio will use the shipping address that you provide us to ship your items to. The shipping address will be written into your Quote, Work Agreement, or Invoice, and it is your responsibiliy to make sure the shipping address is correctly written prior to making payment. Volti Audio is not responsible for items lost in shipment or for re-shipping or return charges due to an incorrect address being provided to us.

Even if other addresses are provided to Volti Audio during the course of the transaction, such as one included in an email detailing a Paypal payment, or from an address in a signature line of an email, the address used for shipping will always be the one written into the Volti Audio Quote, Work Agreement, or Invoice and it is up to the Buyer to verify that the address used in the Quote, Work Agreement, or Invoice is the correct address.

Warranty
Volti Audio passes on to our customers, all manufacturers warranties provided to us by our distributors or manufacturers directly. In addition, all Volti Audio custom products are warranteed for one year from purchase, with exceptions related to wood shrinking, swelling, checking, etc… Because of conditions beyond our control, we cannot be responsible for what happens to the products made with wood once they leave our facility. However, at our discretion, we may repair or replace wood items.

Limitation of Liability
Volti Audio shall not be liable in contract tort or otherwise for loss or damage however caused and suffered arising out of or in connection with defects in goods supplied other than the replacement or repair or refund of the goods involved.

Privacy
Volti Audio will not sell or use your contact information or correspondence with us without us obtaining prior written consent from you.

Delivery Period
The delivery date of products or custom work will be stated in the Quote, Work Agreement, or Invoice, and if not, the delivery time will be determined by what has been discussed through correspondence between Volti Audio and the Buyer.

Veneer Allowances
Sometimes in a Quote, Work Agreement, or Invoice, there is an allowance for veneer cost to be used for the project. The allowance is a maximum amount not to be exceeded without extra costs being charged. No refunds will be made for veneer costs that are less than the maximum veneer allowance amount.

Crossover Boards
Some of the Volti Audio crossovers are offered in various species of wood bases, one or more of which may be in stock at any particular time. We will offer the in-stock species of wood first, and if the Buyer wishes to have something different than what is in stock, Volti Audio reserves the right to charge an extra cost to make the crossovers with different wood bases.

Returning Speakers
Volti Audio offers a limited return policy for new, complete speaker pairs and/or systems sold to our customers. To be able to take advantage of this offer, the Buyer MUST request the full language of Volti Audio’s policy be written into the Invoice used for the sale of the speakers/system at the time of purchase.

End Policies 5/20/2012